Can I keep my existing number?
Default: we issue you a dedicated local number in your area code, live in 1–3 days. If you want texts coming from the number already on your truck, read on.
The default: a new local number
Every plan includes a dedicated local number registered to your business. It is yours alone — customers learn it, reply to it, and it moves with you across website rebuilds. For most businesses this is the right answer and requires zero paperwork from you beyond the signup form.
Text-enabling your existing landline or VoIP number
If your business line is a landline or VoIP number, it can often be text-enabled: voice stays exactly where it is (calls unchanged), and SMS on that number routes through us. This is a manual request — contact support after signup and we will verify eligibility and file it. Expect it to take longer than the standard 1–3 days, and plan on proving number ownership (a phone bill does it).
Porting a mobile number
Fully porting a number away from its current carrier is also a manual request, and the slowest option — carrier releases take days to weeks and interrupt service on the old carrier. We generally recommend text-enabling or a fresh number instead; support will walk you through the trade-offs honestly before you commit.
What we will not do
Send from your personal cell number — carriers do not allow business SMS traffic on consumer numbers, and no legitimate provider can offer it. Your cell stays your cell; your business number does the business texting.
Common questions
Does registration change if I bring my own number?
The 10DLC brand and campaign filing is the same either way — see the registration timeline. The number itself is the only extra step.
Will text-enabling break my phone service?
No. Voice routing is untouched; only the SMS route for that number changes.
Can I switch to my own number later?
Yes — start on the issued number today, request text-enabling whenever. Templates, history, and consent records carry over.