How replies work: two-way texting to your email
Notifications start conversations: "can I pick it up at 6?" Replies land in your email, because you already check your email.
The flow
Every text goes out from your dedicated number, so replies come back to it. We forward each reply to your account email with the customer's number, their message, and the notification they replied to. Answer by calling or texting them back from the dashboard — or just call; you have their number right there.
Replies are free and do not count against your monthly quota, ever.
What is handled without you
- STOP (and UNSUBSCRIBE, CANCEL, QUIT) — instant opt-out, confirmation sent, number suppressed. You are notified but nothing is required of you.
- HELP — auto-responds with your business name and contact info.
- Confirmations — "reply C to confirm" booking responses are matched to the appointment and flagged confirmed in the forwarded email.
Routing
Replies forward to any email you choose — per-number, so agencies can point each client's replies at the client. Want them at a shared inbox like orders@? Fine. The point is: no new app to watch.
Common questions
Can I reply from my phone?
The forwarded email includes the customer's number — call or text them directly, or send through the dashboard so the thread stays under your business number.
Do replies cost anything?
No. Inbound texts are free and never count against your quota.
What if someone replies to a reminder at 2am?
Inbound is accepted any time (opt-outs must always work). Your quiet-hours rules only govern what you send.